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Terms & conditions

About North Antwerp Brewery

1. General provisions

This is the e-commerce website of North Antwerp Brewery Besloten Vennootschap (BV), registered office at Paulusstraat 29, 2930 Brasschaat, VAT BE 0765.199.544, (hereinafter ‘NAB’). On this e-commerce website NAB offers the possibility to its clients to purchase products online.

These General Conditions (“Conditions”) apply to each order that is placed by a visitor of this e-commerce website (“Customer”). When placing an order through the webshop of NAB, the Customer must explicitly accept these Conditions, as a result of which he agrees with the applicability of these Conditions, with the exclusion of all other conditions. Additional conditions of the Customer are excluded, except when they have been accepted by NAB in advance, in writing and explicitly.

2. Price

All mentioned prices are stated in euros (EUR) including VAT and all other taxes to be paid by the Customer, excluding the shipment cost.

If the price is wrong or if the shipment costs are incorrect, we will inform the Customer as soon as possible.

In the above-mentioned cases the Customer can cancel your order free of charge. Deliveries outside the European Union may result in taxes which must be paid by the receiver.

It will be mentioned separately if delivery, reservation or administrative costs are charged. The statement of price solely refers to the items as described. The accompanying photos are intended decoratively and may contain elements which are not included in the price.

3. Offer

Despite the fact that the online catalogue and the e-commerce website have been composed with the greatest possible care, it is always a possibility that the offered information is incomplete, contains material errors, or is not up-to-date. Mistakes or errors in the offer do not bind NAB. NAB is only obliged to observe an obligation of means with regard to the correctness and completeness of the offered information. NAB will not be liable in any case whatsoever in the event of manifest material, typesetting or printing errors.

When the Customer has specific questions, for example about the delivery period or method of delivery, we would like to ask the Customer to contact us in advance.

The offer applies as long as the stocks are not exhausted and can always be changed or withdrawn by NAB. NAB cannot be held liable for the non-availability of a product. If an offer has a limited term of validity or is made under certain conditions, this will be stated explicitly in the offer.

4. Online purchases

Orders can be placed from the age of 18 or older. The order process includes the following steps:

  1. Select your product and add it to your shopping cart
  2. Go to the checkout process
  3. Enter your details (billing address & shipping address)
  4. You will be asked to accept these General Conditions
  5. Select the desired payment method
  6. Check the summary of your order
  7. You will be referred to the payment page of our payment partner ‘Mollie’, where the payment will be carried out according to the method selected by you
  8. You will receive a confirmation of payment and be referred again to our webshop.

After placing an order you will receive an email from NAB in which the receipt of the order is confirmed. As soon the items are sent, you will also receive a notification (the “Shipping Notification E-mail”). Hereby you will also receive a track & trace code, so that you can follow the order. All orders depend on possible stock fluctuations. We will inform you in case of an unexpected stock failure and reserve the right to cancel the reservation for an order.

The Customer can choose between the following payment methods (provided through our partner Mollie):

  • Bancontact
  • Belfius Pay
  • KBC Pay
  • Mastercard
  • Visa
  • Maestro

NAB is entitled to refuse an order because of a serious breach by Customer with regard to orders involving Customer.

5. Delivery and implementation of the agreement

Items ordered through this webshop will be delivered in Belgium and the Netherlands. If you live in another country and would like to place an order, please contact us by sending an email to info@doefbrewery.be.

The delivery will be carried out by our partners Bpost or PostNL.

Products will only be delivered in the countries for which the website allows the delivery. The delivery will take place subject to what is possible within the time stated in the individual order confirmation. A possible delay will in no case be a reason for compensation. Incorrectly provided delivery addresses are the responsibility of Customer and may result in extra costs which can be claimed from Customer.

Almost all items will be sent from NAB. When your order is not delivered on time, you can always contact us through info@doefbrewery.com, stating your client number or order number. If we do not manage to send your order within 30 days after the order confirmation mail due to exceptional circumstances, you can cancel this order free of charge and repayment will be guaranteed.

The shipment will be carried out by a professional courier. A signature is always required when receiving the items. You accept that a shipment may be delivered to a person different than Customer-applicant, if this person in question is present at the address stated by you. When no person is present when the delivery takes place, you will receive a notification about this. An attempt will automatically be made again on the following working day. Then you can also select a different day of delivery or a delivery to a collection point. After two failed deliveries the package will automatically be sent to a collection point in your neighbourhood.

Unless agreed otherwise or explicitly stipulated otherwise, the items will be delivered to the place of residence of Customer within 30 days after receipt of the order.

When you receive the items, you must inspect them at once. When you are of the opinion that the delivery is not in conformity with the application, you must inform us about the problem within 24 hours, stating your order number, by sending an email to the following email address: info@doefbrewery.com.

The risk of loss or damage will be transferred to Customer from the moment he/she (or a third party designated by him, who is not the transporter) has physically gained the possession of the items. However, the risk is already transferred to Customer with the delivery to the transporter, that it to say, when the transporter of Customer has been assigned to transport the items and this choice has not been offered by NAB.

Products are only delivered in the countries for which the website allows the delivery. Special rules:
◦PO Box addresses and military APO addresses are not accepted.
◦Saturday delivery is only possible in Belgium and the Netherlands. For the other countries the delivery takes place between Monday and Friday, excluding holidays.

6. Retention of title

The delivered items will remain the exclusive property of NAB until the moment of full payment by Customer.   
If necessary, Customer will be obliged to mention the retention of title of NAB to third parties, for example to everyone who could seize the not fully paid items.

7. Revocation right

The consumer is entitled to inform the seller that he will renounce the purchase, without payment of a fine and without stating a motive, within 14 calendar days from the day following the delivery.

In the event the consumer invokes this possibility, he/she must return the items at his/her own risk and costs to NAB. Items which have been specifically designed for Customer and/or which may decay soon will not be taken back and Customer cannot invoke the withdrawal clause for this.

Returned items will only be accepted by NAB on the condition that you have not used the items.

7.1 Return shipment procedure

  1. Send us a mail at info@doefbrewery.com and give us your order number. We will send you the return instructions by email. The return costs, which we mention in this email, must be paid by you.
  2. Pack the items carefully before you return them (only return non-used items, in original packaging and completely with original labels, accessories, user instructions, and guarantee).
  3. Print the return label and stick it on the box/boxes. The received label will contain all information to let the return shipment proceed well (your data, our delivery address, the courier’s name).
  4. If you have any questions after step 3, do not hesitate to contact us. If you do not have any questions, the items must be returned to us within 7 days.
  5. When we receive the items in a good condition, you will be repaid within 30 days. If we receive the items incomplete or damage, we will inform you.

Only items that have been purchased online at www.northantwerpbrewery.com can be returned. For all other return shipments you must contact the shop where you purchased the items.

8. Guarantee

By virtue of the law of 21 September 2004 regarding the protection of consumers when selling consumption goods, the consumer has statutory rights. This statutory guarantee applies from the date of delivery to the first owner. Each commercial guarantee will not affect these rights.

In order to invoke the guarantee, Customer must submit a receipt. Customers are advised to keep the original package of the items.

For items that were purchased online and which were delivered to the home of Customer, Customer must contact the NAB customer service and return the item to NAB at his/her expense.

When a defect is established, the Customer must inform NAB as soon as possible. All defects must have been reported by Customer in any case within a period of 2 months after establishing the defect. After this period all entitlements to repair or replacement will cease.

The (commercial and/or statutory) guarantee never applies to defects resulting from accidents, negligence, crashes, use of items contrary to the purpose for which they were designed, non-observance of user instructions or manuals, adaptations or changes to items, rough use, poor maintenance, or all other abnormal or incorrect kinds of use.

Defects that manifest themselves after a period of 6 months following the date of purchase or if applicable, following the date of delivery, will not be regarded to be hidden defects, except in case of evidence to the contrary by Customer.

NAB is not responsible for an interrupted availability of or access to the Site, failures depending on the computer system, viruses or other inconvenience which may occur by using this Site (including, but not restricted to ‘lost earnings’).

9. Customer service

Any complaints, questions, remarks? Contact NAB’s customer service by calling +32 477 30 57 75 or by sending an email to info@doefbrewery.com.

10. Sanctions for non-payment

Without prejudice to the exercise of other rights of NAB, Customer will have to pay an interest of 10% per year on the non-paid amount by operation of law in case of non-payment or late payment from the date of the breach of contract and without demand. Moreover, Customer will have to pay a fixed compensation of 10% of the amount in question by operation of law and without demand, with a minimum of 25 euros for each invoice.

Without prejudice to the aforementioned, NAB reserves the right to reclaim items that have not been paid (in full).

11. Privacy Policy

The responsible party for processing, NAB, respects the Belgian Act of 8 December 1992 with regard to the protection of a person’s private life when processing personal data.

The Privacy Policy of NAB forms an integral part of these Conditions. By agreeing to the Conditions, the Customer acknowledges having read and agreed to the Privacy Policy of NAB.

12. Cookie Policy

When visiting the website ‘cookies’ may be placed on the hard disk of your computer. A cookie is a text file which is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify persons, a cookie can only identify a machine.&

The Cookie Policy of NAB forms an integral part of these Conditions. By agreeing to the Conditions, the Customer acknowledges having read and agreed to the Cookie Policy of NAB.

13. Impairment validity – non-relinquishment

If a provision of these Conditions is declared to be invalid, unlawful or void, this will not affect the validity, lawfulness and applicability of the other provisions in any what whatsoever.

Whenever NAB fails to enforce one of the rights listed in these Conditions, or fails to exercise any right in this respect, this will never be regarded as a relinquishment of such a provision and will never affect the validity of these rights.

14. Change conditions

These Conditions will be supplemented by other conditions to which explicit references will be made and by the general conditions of sale of NAB. In case of any conflict, the current Conditions appendices will prevail.

15. Intellectual property law

Information, including all editorial material, informative texts, photos, illustrations, drawings and other graphic material, names, logos, trademarks and other brands, are owned by NAB or by its contract partners and are protected by copyright law, database law, trademark law or other intellectual property laws. The information must only be used for your personal, non-commercial use. You hereby state that you agree to not reproduce, share or pass on the information to third parties, whether or not with a profit motive, without prior explicit written permission by NAB. Nothing that is mentioned on this site may be interpreted as giving an explicit or implicit licence to use any intellectual property law of NAB or of a third party.

16. Evidence

Customer accepts that electronic communications and back-ups may serve as evidence.

17. Applicable law – Disputes

Belgian law will apply, with the exception of the provisions of international private law regarding applicable law.

The courts of the place of residence of Consumer are competent in the event of legal disputes.

Since we mainly sell alcoholic products, we know about the consequences of alcohol consumption and abuse. we therefore advise you to consume our products in a well-considered way and in very limited quantities. we hereby obviously follow national and international laws. by placing an order, you therefore also agree with the fact that you are responsible yourself for the ways in which you consume your order, with its accompanying consequences.